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For over 7 years, we've been making our customers happy by offering the best customer service in the industry and that is our objective. We like to make it easy for you to get help and assistance from us. You can contact us by our online forum or online media (Facebook, Twitter, Youtube etc)


Customer Service Regarding Support After Ordering
For questions regarding order status and other after-sale suport, please log into "My Orders" and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress with the tracking number in your account and request help by clicking the button. We normally respond to all inquires within 24 hours.


Customer Service Regarding Sales Before Ordering
If you need information before you buy, you can start a "Live Chat" or "Skype" with our online sales representatives. If it is not available, you will be directed to an online forum to submit an inquiry or simply leave an online message.


Sales Phone Number and Phone Hours (Australia) 0433000015 (9.00 AM-5.00 PM SYD Time, Monday-Friday Except public holidays)

Saturday Morning (Open) Except public holidays

(Telephone phone call Only for local Australia senior modellers who CAN'T use computer). We encourage people to use online service and ordering system. Please understand that the more you help us to save the labor cost, the more you save.


Mailing Address (Australia) for Products Return (No inspection or visit without appointment)
Austars Model Pty Ltd
Unit 7, 89 Jedda Road, Prestons 2170 NSW Australia


Mailing Address (Global Warehouse for customers placing orders from all other areas)

Austars Model HK Limited (Contact Us before you need the service)


Pick-Up service available at Sydney Warehouse strictly needs appointment (LEAVE US THE MESSAGE FOR PICK UP TIME AFTER ORDERING ONLINE AND FINISHING PAYMENT)

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