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Team Austars "Official Apology Letter" for Customers

Dear all customers:

Please accept our sincere apologies for the inconvenience you may have experienced in respect to freight shipping and customer service during the time from January 2017 to November 2018. During the stage, the local team in Australia were all busy for another project and our local data server was restricted by the server provider.

At Austars Model, we take pride in ensuring our customers' satisfaction and happiness. Unfortunately, we did not meet your & our own expectations during the time.  Upon thorough review of the situation, we concluded and narrowed the cause to "International team management, local logistics, recent web server relocation, and communication channel etc"

As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by "inventory management, products update, communication channel  by live chat & Face book update, shipping update, cost effective solution for customers concern" .  Communication channel is very important for customer relationship. We now integrated livechat with two seats answering customers inquires within 12 hours. 24/7 quick response by our Facebook Page & Skype Messenger.

We deeply value your relationship with Austars Model and are committed to providing you with the highest level of service simply because our customers from RC hobby & UAV industries deserve the very best. With the team global network, we foresee the future and happy to make more innovative & exciting RC products.

If you have any further questions or comments in the future, please contact us by:

Telephone: 0061 0433 000 015 (1300 363 045)

Whatapp: 0061 0433 000 015

Email: austarsmodel@gmail.com

Web: www.austars-model.com

Facebook: Austars-Model

Skype: Austarsmodel & online livechat. 


Yours in Service

Steve M.

Team Representative


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