Important Ordering Information
 
Internet, Mail and Phone orders
Your can use the following methods:

• 1. By phone to 02-87837898 (sales).
• 2. By online ordering. We encourage customers to use simple online ordering system for an ever increasing number of our products. Just select the product or items you wish to order and add them to your shopping cart. You can continue shopping and all the items will be added to the cart ready for check out. After you click 'order now' and 'view cart & payment', please leave your name, email address, telephone number (a message for tracking number would be sent to you), and delivery address, select payment option. A confirmation email will be sent to you for total expense including freight cost. We try our best to save the freight cost for all customers. Now we have contracts with CLC Courier, Allied Express for large packing box, and post office for small parcel or small box.
• 3. By fax to 02-9607-0463 giving credit card details.
• 4. By mail to: Unit 1, 8 Weld Street, Prestons, NSW 2170 (new warehouse).
• 5. By email: info@austars-model.com
• 6. For overseas customers, GST (Tax) is Free.
  

We accept the following methods of payment:

• 1. Credit card. We accept MasterCard & Visacard.
• 2. By direct deposit into our bank account:  ANZ Bank: BSB No: 012-402
  Account No: 4901-88834  Swift code: ANZ BAU 3M
• 3. Via PayPal at (info@austars-model.com)
  Shipping
  We try our best to save the freight cost for all our customers.
  All our items are shipped via CLC Courier or Allied Express, and Express Post.
  Ordered products would be despatched to the customer within 48 hours after the payment is cleared. All products are insured and tracking number would be sent to the customer.
• 4. For pre-orders,10% deposit of the purchase price is required and is non-refundable & not transferable.